Ticketmaster Breach: How to Get Free Credit Monitoring Following the Data Breach

Was your personal information stolen as part of this summer’s Ticketmaster data hack? In response, the ticket sales and distribution company is offering 12 months of free credit monitoring and fraud assistance to customers impacted by the data breach. 

The Ticketmaster breach reportedly exposed the personal data of up to 560 million North American customers stored with a third-party data services provider between April 2 and May 23, 2024. The stolen information included customer names, email addresses, phone numbers and payment card information, including card numbers and expiration dates.

If you were part of the hack, here’s how to sign up for the free credit monitoring and proactive fraud assistance offered by Ticketmaster. Here’s what to do if you think your identity has been stolen and how to lock down your data after a data breach.

How to sign up for Ticketmaster credit monitoring services

Ticketmaster said it is notifying customers whose information was stolen in the data hack either by email or first-class mail. The ticketing company said if it doesn’t contact you, it does not believe your information was stolen.

1. To enroll in the credit-monitoring service, first make sure you have the notice Ticketmaster sent to you in hand. In the notice, locate the unique code you’ll need to enter. I received my notice in the mail, and my unique code was at the bottom of the first page, a dozen capitalized letters highlighted in bold.

2. Then go to www.mytrueidentity.com, enter your code into the Enter Activation Code text box and tap the Activate Now button. 

3. On the next page, enter your name, phone number and email address, then pick a password and tap Continue.

4. Now, enter the additional required personal information and tap Accept and Continue. After you verify your identity with a passcode the service sends you, you’ll arrive at a dashboard that shows your credit report, alerts and more.

Note: When I tried to use my code, I received a notification that the website was having trouble with my request and that I should try again in a few minutes. TransUnion, the company providing the monitoring service, recommended clearing my browser cache to fix the issue.

For those who do receive a notice of data breach, Ticketmaster said you have 90 days after receiving the notice to enroll in the credit-monitoring services.

For more, here are our favorite password managers and our picks for the best theft-protection services.