Best Internet Providers in Ann Arbor, Michigan

What is the best internet provider in Ann Arbor, Michigan?

AT&T Fiber is CNET’s pick for the best internet service provider in Ann Arbor. It takes the crown because it’s the only fiber provider in the area, which means it offers symmetrical upload and download speeds — essential for remote work and online gaming. But that’s not all. AT&T Fiber also has the lead when it comes to customer satisfaction. The provider has the highest customer satisfaction scores of any ISP in the country from J.D. Power and the American Customer Satisfaction Index. 

If you have a tighter budget, Xfinity is the cheapest internet provider in Ann Arbor. You can get it almost everywhere in the city. However, the starting prices are only good for the first year or two, and you’ll see significant increases after that.

If you’re outside the coverage area of wired providers, you can opt for a wireless internet provider instead. Verizon 5G Home Internet is the best fixed wireless provider in Ann Arbor. You can find plans with speeds of up to 300Mbps in the area, which is plenty for most households. Plus, you can save extra money by bundling with an eligible Verizon cellphone plan.

Best internet in Ann Arbor, Michigan

Source: CNET analysis of provider data.

Source: CNET analysis of provider data.

How to find internet deals and promotions in Ann Arbor

The best internet deals and top promotions in Ann Arbor depend on what discounts are available during that time. Most deals are short-lived, but we look frequently for the latest offers. 

Ann Arbor internet providers, such as Xfinity and Verizon 5G Home Internet, may offer lower introductory pricing or streaming add-ons for a limited time. Others, however, including AT&T Fiber, run the same standard pricing year-round. 

For a more extensive list of promos, check out our guide on the best internet deals. 

Source: CNET analysis of provider data.

What’s a good internet speed?

Most internet connection plans can now handle basic productivity and communication tasks. If you’re looking for an internet plan that can accommodate videoconferencing, streaming video or gaming, you’ll have a better experience with a more robust connection. Here’s an overview of the recommended minimum download speeds for various applications, according to the FCC. Note that these are only guidelines — and that internet speed, service and performance vary by connection type, provider and address.

For more information, refer to our guide on how much internet speed you really need.

• 0 to 5Mbps allows you to tackle the basics — browsing the internet, sending and receiving email, streaming low-quality video.
• 5 to 40Mbps gives you higher-quality video streaming and videoconferencing.
• 40 to 100Mbps should give one user sufficient bandwidth to satisfy the demands of modern telecommuting, video streaming and online gaming. 
• 100 to 500Mbps allows one to two users to simultaneously engage in high-bandwidth activities like videoconferencing, streaming and online gaming. 
• 500 to 1,000Mbps allows three or more users to engage in high-bandwidth activities at the same time.

How CNET chose the best internet providers in Ann Arbor

Internet service providers are numerous and regional. Unlike the latest smartphone, laptop, router or kitchen tool, it’s impractical to personally test every ISP in a given city. So what’s our approach? We start by researching the pricing, availability and speed information, drawing on our own historical ISP data, the provider sites and mapping information from the Federal Communications Commission at FCC.gov.

But it doesn’t end there. We go to the FCC’s website to check our data and ensure we consider every ISP that provides service in an area. We also input local addresses on provider websites to find specific options for residents. We look at sources, including the American Customer Satisfaction Index and J.D. Power, to evaluate how happy customers are with an ISP’s service. ISP plans and prices are subject to frequent changes; all information provided is accurate as of publication.

Once we have this localized information, we ask three main questions:

1. Does the provider offer access to reasonably fast internet speeds?
2. Do customers get decent value for what they’re paying?
3. Are customers happy with their service?

While the answers to those questions are often layered and complex, the providers who come closest to “yes” on all three are the ones we recommend. When selecting the cheapest internet service, we look for the plans with the lowest monthly fee, though we also factor in things like price increases, equipment fees and contracts. Choosing the fastest internet service is relatively straightforward. We look at advertised upload and download speeds and consider real-world speed data from sources like Ookla and FCC reports. (Ookla is owned by the same parent company as CNET, Ziff Davis.)

To explore our process in more depth, visit our how we test ISPs page.

Internet providers in Ann Arbor FAQs